Special Operating Hours
Holiday and Special Winter Vacation 2025-2026
Human Resources will be closed Thursday, December 25, 2025 through Friday, January 2, 2026 for Penn’s Special Winter Vacation and winter holidays. However, during the break many of our resources will still be available to University faculty and staff. Please note that services may be limited or operating on modified schedules from December 25, 2025 through January 2, 2026.
See the schedule below for details.
Resource | Contact Information | Services | Holiday Schedule |
|---|---|---|---|
Penn Employee Solution Center | 215-898-7372 | A comprehensive call center with answers to your HR and Payroll-related questions | Closed: December 25, 2025 –January 2, 2026 |
Benefits Solution Center | 1-866-799-2329 | For questions about Penn's health and life insurance benefits, and FSAs | Closed: December 24, December 25, 2025, and January 1, 2026. Live message service will be available to assist with urgent needs 8 a.m.-10 p.m. EST. |
TIAA Retirement Call Center | 1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement | Penn's retirement plans | December 24: 8 a.m.-3 p.m. (EST) |
Staff and Labor Relations | 215-898-6093 | Emergency employee and labor relations issues | Closed: December 25, 2025-January 2, 2026 |
Employee Assistance Program | 1-866-799-2329 | Personal and professional life issues | Available 24 hours a day, 7 days a week |
Health Advocate | 1-866-799-2329 | Free and confidential help with navigating healthcare benefits and services | Closed: December 24, December 25, 2025, and January 1, 2026. Live message service will be available to assist with urgent needs 8 a.m.-10 p.m. EST. |
Bright Horizons | 877-BH-CARES (242-2737) | Backup care for children and adult/elders; self-source discounts for long-term family care solutions (babysitting, nannies, household support, enrichments, pet care) | Please register and schedule care in advance. Care consultants are available 24/7 to assist |
Met Life | 833-622-0135
| Long-term disability support and information for employees and their families | December 24, 2025: 8 a.m.-2 p.m.; |
Onboard@ | 215-898-7372 | A walk-in center that provides onboarding services for new hires and current Penn faculty and staff | December 24, 2025: By appointment only/no walk-ins Closed: December 25, 2025 -January 2, 2026 |
WebMD Customer Services | Call Center: 1-800-493-5980 Monday-Friday 8:30AM-8:00PM EST Live Chat with Spark on the bottom right hand corner of the portal: Available 24/7 | Penn’s Be in the Know wellness platform partner customer service team
| 2026 Holiday Closures: New
Year’s: 12/31/25 – 1/1/26 • Dr. Martin Luther King Day: 1/17/26 –1/19/26 •
President’s Day: 2/14/26 – 2/16/26 •
Easter: 4/4/26– 4/5/26 •
In-Service Training Day: 5/5/26 •
Mother’s Day: 5/9/26 – 5/10/26 •
Memorial Day*: 5/23/26 – 5/25/26 Father’s
Day: 6/20/26 – 6/21/26 •
Independence Day*: 7/3/26 – 7/5/26 •
Labor Day*: 9/5/26 – 9/7/26 •
Thanksgiving*: 11/26/26 – 11/29/26 •
Christmas: 12/24/26 – 12/27/26 •
New Year’s: 12/31/26 – 1/3/27 * Holidays are
anticipated that the call center will close at 2 p.m. EST the day prior to this closure.
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