Special Operating Hours

Temporary Operating Hours

October 28, 2020
Resource Contact Information Services Schedule
Employee Solution Center 215-898-7372
solutioncenter@upenn.edu www.solutioncenter.upenn.edu
A comprehensive call center with answers to your HR and Payroll related questions March 18, 2020: 11:30 am- 1:00 pm Closed

9:00 am - 5:00 pm ET, Monday-Wednesday, Friday 9:00 am - 3:00 pm ET, Thursday
Benefits Solution Center 1-866-799-2329
www.hr.upenn.edu/benefits
For questions about Penn's health and life insurance benefits, and FSAs Regular call center hours:
8am-10pm EST
Retirement Call Center 1-877-PENN-RET (1-877-736-6738)
www.hr.upenn.edu/retirement
Penn's retirement plans
Staff and Labor Relations 215-898-6093
www.hr.upenn.edu/workplace-issues
Emergency employee and labor relations issues Regular Remote Hours:
8:30 am - 5:00 pm ET, Monday- Friday (Voicemails checked daily)
Employee Assistance Program 1-866-799-2329
www.hr.upenn.edu/eap
Employee Assistance Program 1-866-799-2329 www.hr.upenn.edu/eap Personal and professional life issues Available 24 hours a day, 7 days a week
Health Advocate 1-866-799-2329
www.healthadvocate.com/upenn
Free and confidential help with navigating healthcare benefits and services Available 24 hours a day, 7 days a week
Care.com Backup Care 1-855-781-1303
penn.care.com
Temporary in-home dependent child and adult care services to help you manage your professional responsibilities Please register and schedule care in advance.

Care services are available 24 hours a day, 7 days a week.
Onboard@ Penn 215-898-7372
https://www.solutioncenter.upenn.edu/home/onboard
A walk-in center that provides onboarding services for new hires and current Penn faculty and staff Onboard@Penn location on campus will suspend onsite operations March 16, 2020 through March 31, 2020 subject to possible extension. Onboard@Penn staff will continue their normal operations remotely.

Regular Remote hours 9:00 am - 5:00 pm ET, Monday-Wednesday, Friday 9:00 am - 3:00 pm ET, Thursday

During this period, Onboard@Penn will utilize Equifax I-9 Anywhere to continue processing I-9s for all new hires of the University.
StayWell Helpline StayWell Helpline 1-855-428-6324 penn.staywell.com Penn’s Be in the Know call center. Regular hours Penn’s Be in the Know call center. Regular hours