Special Operating Hours
Temporary Operating HoursOctober 28, 2020
|Employee Solution Center||215-898-7372
|A comprehensive call center with answers to your HR and Payroll related questions||March 18, 2020: 11:30 am- 1:00 pm Closed
9:00 am - 5:00 pm ET, Monday-Wednesday, Friday 9:00 am - 3:00 pm ET, Thursday
|Benefits Solution Center||1-866-799-2329
|For questions about Penn's health and life insurance benefits, and FSAs||Regular call center hours:
|Retirement Call Center||1-877-PENN-RET (1-877-736-6738)
|Penn's retirement plans|
|Staff and Labor Relations||215-898-6093
|Emergency employee and labor relations issues||Regular Remote Hours:
8:30 am - 5:00 pm ET, Monday- Friday (Voicemails checked daily)
|Employee Assistance Program||1-866-799-2329
|Employee Assistance Program 1-866-799-2329 www.hr.upenn.edu/eap Personal and professional life issues||Available 24 hours a day, 7 days a week|
|Free and confidential help with navigating healthcare benefits and services||Available 24 hours a day, 7 days a week|
|Care.com Backup Care||1-855-781-1303
|Temporary in-home dependent child and adult care services to help you manage your professional responsibilities||Please register and schedule care in advance.
Care services are available 24 hours a day, 7 days a week.
|A walk-in center that provides onboarding services for new hires and current Penn faculty and staff||Onboard@Penn location on campus will suspend onsite operations March 16, 2020 through March 31, 2020 subject to possible extension. Onboard@Penn staff will continue their normal operations remotely.
Regular Remote hours 9:00 am - 5:00 pm ET, Monday-Wednesday, Friday 9:00 am - 3:00 pm ET, Thursday
During this period, Onboard@Penn will utilize Equifax I-9 Anywhere to continue processing I-9s for all new hires of the University.
|StayWell Helpline||StayWell Helpline 1-855-428-6324 penn.staywell.com Penn’s Be in the Know call center. Regular hours||Penn’s Be in the Know call center.||Regular hours|