MindWell at Penn
Mental and Emotional Wellbeing Resources
Where to Go for Help
Tending to your mental health is as essential as taking care of your physical health. Penn offers both preventative and treatment services to help. We want to you to know what’s available to you, your coworkers and your family.
Penn is committed to ensuring that all staff and faculty have the supports and resources they need to thrive.
Identifying and using available resources is especially important amid the COVID-19 pandemic and racial, social, and political unrest. In these unprecedented times, it is not surprising that so many of us are feeling uncertain, anxious, or overwhelmed.
I need to talk to someone today.
What if I can’t make an in-person appointment?
How much does tele-behavioral health counseling cost?
Tele-behavioral health counseling through the EAP is free for up to eight sessions per issue. Fees apply to continue beyond eight sessions. For behavioral health providers, the same costs apply for tele-behavioral health service as in-office visits.
Can Penn match me to the resources online?
Employee Assistance Program
Support for You and Your Family
All Penn benefits-eligible faculty and staff have 24/7 access to masters-level intake counselors via the EAP. The EAP offers an array of confidential counseling services to help you manage challenges you are facing. In addition to in-person counseling, options include, tele-behavioral health, therapy and medication management technology, video, text and chat.
- Call 1-866-799-2329.
- Email firstname.lastname@example.org.
- Visit https://www.hr.upenn.edu/eap.
- Schedule an EAP appointment through Penn Cobalt.
EAP counseling is free for you and your immediate family members. Your spouse, dependent children, and your parents and parents-in-law, can all take advantage of this service. Each family member can receive up to eight free counseling sessions per distinct problem, per fiscal year, from the time of your initial intake. If you exceed this limit, the EAP will make every effort to coordinate services with your existing health insurance. If it is determined that your clinical needs require treatment beyond the short-term scope of EAP, you may be referred to a care provider in your health plan network, where applicable, before your eight sessions are completed.
Behavioral Health Resources
Penn’s health plans include behavioral health coverage for you and your enrolled dependents.
To locate a provider follow these three steps:
Step 1: Identify which plan you are enrolled in. Log in to Workday, select Benefits, then Benefit Elections.
Step 2: Understand what your plan covers.
Step 3: Select the link for your health plan below and you will be prompted with next steps to locate a provider.
PennCare/Personal Choice PPO: Coverage provided through Quest.
Aetna Choice POS II: Coverage provided through Aetna's behavioral health network.
Keystone/AmeriHealth HMO: Coverage provided through Magellan Health Services.
Aetna High Deductible Health Plan (HDHP) with a Health Savings Account (HSA): Coverage provided through Aetna's behavioral health network
Telehealth and Virtual Visits
If you can't make time for an in-person appointment, but would like to video conference, tele‑behavioral health "virtual visits" eliminate common barriers to accessing behavioral health services. This service assures confidential video conferencing in the privacy of your home. This service also provides you with wider accessibility to care, especially where transportation or physical limitations may hamper receiving treatment.
The EAP and behavioral health providers, Aetna, Magellan and Quest, offer a few different solutions for virtual visits including Teladoc behavioral health and televideo programs. The technology and services differ by provider.
Tele-behavioral health counseling through the EAP is free for up to eight sessions per issue, fees apply to continue beyond eight sessions. For behavioral health providers, the same costs apply for tele‑behavioral health service as in‑office visits.
Support for Managers
EAP counselors are available by phone for unlimited telephonic consultations to coach managers on ways to guide staff to the EAP; handle employee conflict and productivity issues; stabilize and minimize disruption following a critical incident; and other behavior affecting the organizational unit. Consultations are also available to assist managers with dealing with unhealthy relationships with other managers, administration, or supervisors. Call 1-866-799-2329 and ask for management assistance or visit the resource page for managers.