In-Person, Telephonic and Video Counseling

Counseling is free for you and your eligible family members.  You can get help on a variety of topics, including:

• Preparing for and dealing with the stress of a major life change, even if it's positive. This includes having or adopting a child, getting married, moving or buying a home, or getting a promotion.
  
• Serious personal or professional concerns, such as general anxiety, depression, substance abuse, burnout, coping with illness, the loss of a loved one, relationship challenges, or resolving interpersonal conflicts.

Each eligible family member can receive up to eight free counseling sessions per distinct problem, per year, from the time of your initial intake. If you exceed this limit, the EAP will make every effort to coordinate services with your existing health insurance. You may be referred into your insurance plan for services, where applicable, before your eight sessions are completed if it is determined that your clinical needs require treatment beyond the short-term scope of EAP.

EAP counselors are available 24 hours a day, 7 days a week at 1-888-503-2380. Face-to-face counseling sessions will be set up during your initial call. Routine appointments are arranged within three days, and appointments typically take place at a later date.  Urgent situations and emergencies may require immediate attention.

Legal and Financial Services

Penn faculty and staff, and their family members can access free and confidential support on legal and financial topics.

EAP Services

Additional EAP services include:

• Digital group support: Attend anonymous group support sessions on a variety of topics.
• Mental Health Navigator: Complete the short survey and receive personalized guidance to access support and resources.
• Manager Resources: Connect 1:1 with a counselor to discuss workplace concerns or support needs.
• Real-time scheduling: Schedule care directly with a counselor using the EAP web portal.
• Self-guided digital therapy: Strengthen your mental health and well-being at your own pace.

Confidentiality is of paramount importance for every member of the Penn community seeking assistance or information, whether a call is made before, during, or after an event that calls for support. This is why faculty, staff and postdocs have direct access to EAP services.