Policy Manual

Service Recognition Program

The University of Pennsylvania Service Recognition Program shows appreciation for long-term, full and part-time employment with the University of Pennsylvania. Faculty or staff with 10 or more years of service are recognized at five-year service milestones thereafter. Recognition occurs within one year of the milestone in a manner determined by the school or center in which the faculty or staff member works. In the case of the School of Medicine, recognition eligibility is determined by the department.

Service milestones are recognized by presentation of a congratulatory letter with an invitation to select a recognition award. Milestone awardees may select a gift via a web portal or telephone. Staff and faculty have the option of having the award delivered to their home or work.


This policy applies to all full-time and part-time faculty and staff members of the University. The service recognition milestone must occur between January 1 and December 31 of the subject year, based on benefits-eligible service. For employees who have bridged their time, refer to the date confirmed by the Division of Human Resources. The eligible member must be in active service on their service milestone date in order to receive this award. Members in leave of absence status will receive their awards upon their return.



Penn recognizes faculty or staff member milestones beginning with 10 years of benefits-eligible service and at each following five-year threshold.


The Division of Human Resources is responsible for providing schools and centers with lists of faculty and staff eligible for service recognition. School and center recognition coordinators are responsible for returning the confirmed list of eligible staff and faculty, including their full names and confirmed years of service, to worklife@hr.upenn.edu by September 15 or via PennBox link.

Discrepancies in eligibility information are to be reported to the HR Quality of Work-Life department for further research and determination at worklife@hr.upenn.edu, or (215) 573-2471. They may also be reported to the Penn Employee Solution Center at solutioncenter@upenn.edu or (215) 898-7372.

For questions related to your milestone gift (shipping, returns, exchanges), please contact HALO Recognition.

Phone: 1 (800) 999-3462
Email: servicerecognition@halo.com; giftorder@halo.com 
Web: www.hr.upenn.edu/recognition

Policy Number: 701
Effective Date: 01/09/2020
Last Reviewed: 08/18/2023
Supersedes Policy Number(s): 701 (09/15/1998, 02/01/2000, 9/22/2003, 7/1/2018)
Applicability: Full-time and part-time Faculty and Staff Members and Limited-Service employees
Cross-reference: N/A

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