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myHR: July 10, 2013

Published On: Jul 10, 2013

How to Deliver Top-Notch Customer Service

No matter what kind of job you have, high-quality customer service is key to a productive workplace. But how do you know what your customers want? And how do you guarantee you can meet their needs all the time? We’ll show you!

Join us on July 23 to learn why The Customer is Always Dwight. You’ll learn strategies to help you build strong relationships with people and deliver superior customer service around the clock. You’ll also learn how good quality management can help raise the morale in your workplace and encourage your entire team to feel pride in their work.

You’re welcome to bring a lunch to this free workshop. Click here for complete details and to register.



Retirement Savings: Discover the Value of Compound Interest

Penn offers a variety of retirement plans to help you save for a secure future—and the earlier you start contributing, the more financially prepared you’ll be.

Saving early lets you take advantage of compound interest so you can maximize your retirement savings and make every dollar go a little further. Through Penn’s Tax-Deferred Retirement (TDR) Plan, the University makes a basic contribution to your account once you’re eligible, whether or not you also contribute to the plan. What’s more? If you contribute to the plan, the University matches your contributions dollar-for-dollar for up to 5% of your salary, which means you can boost your savings even more.

Take a look at the chart below to see how your nest egg can build over time.




Better Your Business Writing Skills

Communication skills can make or break your professional image. That means you need to know how to compose clear, concise documents that stand out from the crowd and grab your readers’ attention—and we can help.

Join us on September 26 to learn about Business Writing for Professionals. You’ll learn techniques to help you compose clear, compelling messages that inform and persuade your readers. You’ll discover how to untangle the writing process and create well-written documents with clarity and ease. You’ll also learn how to organize your thoughts and deliver messages in a way that earns respect and credibility on the job.

Your department will be charged a nominal fee ($75) for this workshop. Click here for complete details and to register.


Building a Healthy Lifestyle at Penn

Health and fitness has always been important to Kris Forrest. That’s why she makes it a point to stay active during the work day—and she says there’s no better place to do that than Penn.

“There are so many resources here to help you stay in shape. No matter what your fitness needs, Penn has something for everyone,” she said.

While Kris has only worked at Penn for one year, the Associate Director of Finance for Business Services has already made the most of the University’s healthy living workshops. She learned about nutritious eating habits and how to eat healthy at Penn as well as how to create an ergonomic workspace. Kris even squeezed in a 5K walk and a chair yoga workout during her lunch break, which inspired her to make yoga a regular part of her routine.

“Where else can you find so many opportunities to maintain a healthy lifestyle at work? Plus, they’re free and really accessible since they’re held on campus. You can’t beat that,” Kris said.

In addition to wellness workshops, Penn also offers a number of other programs to keep your physical and mental health in check, including a discounted gym membership, the Penn Walking Program, Weight Watchers at Penn, healthy vending machine choices, quit smoking resources, and more.

To learn more about the University’s wide array of healthy living resources, click here.

Wellness News Is Now in myHR

Beginning January 2016, find all your Human Resources news and information in one place. Whether you're looking for wellness, work-life support, benefits, professional development, or general HR information, you'll find it here, in myHR.  


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