Contact Information

The first point of contact for most retirement plan matters is the Penn Retirement Call Center at 877-736-6738.  They handle enrollment, changes to your contribution amount, general plan matters, and TIAA transactions. For Vanguard transactions or questions about Vanguard funds, Please call Vanguard at 800-523-1188.

The chart below further breaks down your points of contact for specific plan matters.

 
For Information About the Retirement PlansFor This Investment ProviderContact

Enrolling/changing contributions

Contribution limits

Plan eligibility

TIAA or Vanguard

University of Pennsylvania Retirement Call Center

877-PENN-RET (877-736-6738)

Visit the online retirement plan enrollment site 

Making fund selections

Rollover options

Investment accounts

Account transfers

Distribution options

TIAA

University of Pennsylvania Retirement Call Center (run by TIAA*)

877-PENN-RET (877-736-6738)

www.tiaa.org

Making fund selections

Rollover options

Investment accounts

Account transfers

Distribution options

Vanguard

Vanguard
P.O. Box 1101
Valley Forge, PA 19482
800-523-1188
www.vanguard.com

*The Penn Retirement Call Center and website are operated by TIAA at no direct cost to the University. Penn’s decision to partner with TIAA as the call center and website provider is separate and distinct from the investment process for faculty and staff and does not constitute an endorsement of TIAA’s investment products. Penn offers eligible faculty and staff the opportunity to invest with either or both of its investment providers.