HR Partners

Human Resources 2020-2021 Winter Break Hours

News from December 16, 2020

Please take note of the Division of Human Resources services schedule during the upcoming winter break.

Human Resources will be closed Thursday, December 24, 2020 through Tuesday, January 5, 2021 for Penn’s extended Special Winter Vacation. However, during the break, many of our resources will still be available to University faculty and staff. Please note that these services may be closed, limited, or operating on modified schedules on December 24 and 25, 2020 and January 1, 2021. See the schedule below for details.
 
Resource Contact Information  Services  Holiday Schedule
Penn Employee Solution Center 215-898-7372 SolutionCenter@upenn.edu  www.solutioncenter.upenn.edu  A comprehensive call center with answers to your HR and Payroll related questions December 24-January 5: closed
Benefits Solution Center  

1-866-799-2329
www.hr.upenn.edu/benefits

 For questions about Penn's health and life insurance benefits, and FSAs

December 24 -25: benefits offices closed; live message service hours: 8am-10pm EST

January 1: benefits offices closed; live message service hours: 8am-10pm EST
Retirement Call Center   1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement Penn's retirement plans December 24: 8am-3 pm EST
December 25: closed
December 31: 8am-10pm EST
January 1: closed
Staff and Labor Relations  

215-898-6093
www.hr.upenn.edu/workplace-issues

 Emergency employee and labor relations issues December 24- 25: closed

January 1: closed
(Voicemails checked daily December 24, 26-29 and January 4-5)
Employee Assistance Program  

1-866-799-2329
www.hr.upenn.edu/eap

 Personal and professional life issues Available 24 hours a day, 7 days a week
Health Advocate  

1-866-799-2329
www.healthadvocate.com/upenn

 Free and confidential help with navigating healthcare benefits and services December 24-25: live message service hours: 8am-10pm EST

January 1: live message service hours: 8am-10pm EST
Care.com Backup Care and Senior Care  

1-855-781-1303
penn.care.com

 Temporary in-home dependent child and adult care services to help you manage your professional responsibilities Please register and schedule care in advance

Care services are available 24 hours a day, 7 days a week
Broadspire  

1-866-357-1122

 Long-term Disability support and information for employees and their families

Broadspire’s Customer Service Center is staffed 24 hours a day, 7 days a week including holidays
Onboard@Penn

215-898-7372
www.onboard.upenn.edu

 A walk-in center that provides onboarding services for new hires and current Penn faculty and staff Virtual Services: December 24-January 5: Closed
On-campus Services resume January 11
Virgin Pulse Member Service

  

1-855-920-2290 (M-F, 8am-9pm ET)
Live Chat (M-F, 2am-9pm, EST) and web support at join.virginpulse.com/penn 

 Penn’s Be in the Know wellness platform partner and Member Services options. December 24- 25: closed

December 31: closing at-7pm EST
January 1: closed

Have a safe, healthy, and peaceful winter break!