HR Partners

Human Resources Special Winter Vacation Hours

News from December 3, 2019

Human Resources will be closed Wednesday, December 25, 2019 through Wednesday, January 1, 2020 for Penn’s Special Winter Vacation. However, during the break, many of our resources will still be available to University faculty and staff. Please note that these services may be closed, limited, or operating on modified schedules on December 24 and 25, and January 1, 2020. See the schedule below for details.

Resource	Contact Information	Services	Holiday Schedule
Employee Solution Center	215-898-7372 hcmsolutioncenter@upenn.edu www.solutioncenter.upenn.edu	A comprehensive call center with answers to your HR and Payroll related questions	December 25-January 1: closed
Benefits Solution Center	1-866-799-2329 www.hr.upenn.edu/benefits	For questions about Penn's health and life insurance benefits, and FSAs	December 24 and 25: benefits offices closed; call center hours: 8 am-10 pm EST January 1: benefits offices closed; call center hours: 8 am-10 pm EST
Retirement Call Center	1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement	Penn's retirement plans	December 24: open 8 am-3 pm EST December 25: closed December 31: open 8 am-3 pm EST January 1: closed
Staff and Labor Relations	215-898-6093 www.hr.upenn.edu/workplace-issues	Emergency employee and labor relations issues	December 25: closed January 1: closed (Voicemails checked daily December 26-29)
Employee Assistance Program	1-866-799-2329 www.hr.upenn.edu/eap	Personal and professional life issues	Available 24 hours a day, 7 days a week
Health Advocate	1-866-799-2329 www.healthadvocate.com/upenn	Free and confidential help with navigating healthcare benefits and services	December 24 and 25: closed January 1: closed Available 24 hours a day, 7 days a week
Care.com Backup Care	1-855-781-1303 penn.care.com	Temporary in-home dependent child and adult care services to help you manage your professional responsibilities	Please register and schedule care in advance. Care services are available 24 hours a day, 7 days a week.
Onboard@ Penn	215-898-7372 https://www.solutioncenter.upenn.edu/home/onboard	A walk-in center that provides onboarding services for new hires and current Penn faculty and staff	December 25-January 1: Closed
StayWell Helpline	1-855-428-6324 penn.staywell.com	Penn’s Be in the Know call center.	December 24: 8 am-12 pm CST December 25: closed December 31: 8 am-12 pm CST January 1: closed

Have a safe and wonderful winter vacation!