Manager Guidelines for Implementing Flexible Work Arrangements

Flexible work options are a valuable tool that can: enhance innovation and productivity, expand service delivery, increase job satisfaction, increase employee commitment, can alleviate stress caused through struggling to maintain balance at home and at work, and improve competitiveness for job candidates.

Managers must balance their responsibilities for:

  • Meeting organization needs.
  • Maximizing resources.
  • Attracting and retaining the best talent.
  • Utilizing staff talents well.

Managers can improve the chances of a successful flexible work arrangement by:

  • Focusing on the organizational benefits derived by supporting flexible work arrangements, including reduced turnover and increased productivity and commitment.
  • Thinking of jobs in terms of roles and performance, rather than time spent in the workplace.
  • Supporting the concept verbally and through personal modeling of balanced work practices.
  • Making an effort to work through problems and/or obstacles that may arise.
  • Communicating effectively defined tasks and expectations.
  • Assuring that written documentation of the arrangement is in place with signatures by all involved parties, including School/Center leadership.
  • Measuring performance by results rather than through direct observation.
  • Providing regular feedback on performance.
  • Monitoring the successes and challenges of the arrangements.
  • Reversing a plan if it is not serving the organization’s needs.
  • Adopting the new schedule as a pilot or trial arrangement with a timeline to work out the minor challenges.
  • Consulting with their own managers and HR manager as needed.

Managers must be comfortable with and prepared to manage the flexible arrangement or it won’t work.