Senior Care Solutions


Through Penn's partnership with, benefits eligible faculty and staff can access senior care advisors. This benefit provides eligible individuals with the support and guidance of experienced Senior Care Advisors who can assist employees and their families along your journey through the uncertain terrain of senior caregiving. Senior Care Advisors provide eligible individuals with caregiving strategies, such as finding the appropriate level of care, proactively planning and paying for care, and assisting adult children whose parents do not want to accept care.

Caring for an elderly family member or an adult can be complex.

  • How do we talk about what needs to happen?
  • How do we get all of our family members on the same page?
  • How do we manage the legal and financial challenges?
  • How do we pay for the resources?

Penn’s expanded adult and senior care services through can provide you with the help you need.

  • Assistance with immediate needs and long-term adult and senior care planning
  • Unlimited phone calls with masters level social workers
  • Facilitation of family meetings and discussions
  • Comprehensive action plans that include vetted provider options with ongoing follow-up

Senior Care Solutions include access to a Senior Care Family Hub:

  • Provides tools for ongoing coordination and communication regarding your loved one’s care needs with your Care Team
  •  Care Team Account Access: One digital platform accessible by employees, their family Care Team and the senior care advisor
  •  Task Management: Triage and manage tasks for a loved one with your Care Team
  •  Document Storage: Upload and store documents related to a loved one in a consolidated location. Document permissions for custom sharing preferences
  •  Care Team Communication: Discuss tasks and documents with the Care Team
  •  Caregiver Guides & Resources: Curated content to get up-to-speed about common senior care topics 

Arrange a Free, In-depth Consultation with a Masters Level Geriatric Social Worker

To access these services, call our partners at at 855-781-1303 ext. 3, go to, or email and arrange a free, in-depth consultation with a Masters Level Geriatric Social Worker. Senior Care Advisors are available from 9:00 a.m. to 6:00 p.m. ET.  

Read the elder care tip of the month, provided by Senior Care Solutions FAQ Senior Care Planning FAQ

Whether you need help adjusting to the new responsibility of caring for a parent who can no longer care for herself, or you need a trusted expert to research and locate the right type of providers for your loved one, assisting families and seniors navigate the ever changing world of senior care is what we do. We do this through creating personalized roadmaps with clear steps and strategies to help you face the challenges so you can focus on what’s most important—spending time with your loved one and getting respite for yourself. And with our vast network of screened providers and resources on hand, we deliver solutions to meet your individual needs. provides you with objective caregiving options. Our Senior Care Advisors are experts in the senior care field. Our sole purpose is to use our knowledge and training to help you meet your needs and the needs of the adult or senior in your life. We are skilled at working with you to craft solutions that address the difficulties you are facing in the present, as well as helping you anticipate and plan for potential challenges down the road.

Senior Care Planning includes an in depth consultation with a Senior Care Advisor. It can be focused on any issues you are facing regarding caring for an aging loved one or finding care for yourself. We offer personalized, professional advice and support about how to plan for your short-term and long-term care needs. This service supports you by presenting you with information and guidance about types of service providers, associated costs and available benefits as well as caregiving tips and helpful resources.

We also facilitate family meetings where we can allow every family member’s voice to be heard, including your loved one who is receiving care. It can be very helpful for an objective third party to work with the entire family to develop the most appropriate plan to meet your loved one’s needs.

A Customized Action Plan includes an in depth consultation with a Senior Care Advisor experienced in the field of gerontology who provides you with personalized professional advice, support, and strategies about coordinating care as well as detailed information on potential provider options. These providers are chosen from our screened provider network taking into account the information you have shared with us. We are often able to negotiate rates with providers on your behalf for private pay services, which means savings for your family.

You will also receive a written Customized Action Plan, which includes a complete summary of your needs, recommended next steps, information on providers, and additional resources. Your Senior Care Advisor will walk you through each part of your Customized Action Plan during a follow up call.

Depending on the kind of care you need, we have relationships with home care agencies (skilled/ non-skilled), senior housing communities (assisted living, skilled nursing, Alzheimer’s and dementia, and residential care facilities), aging life care managers, adult day programs, transportation companies, and more. Our screening process is extensive and we ask our providers to go through a multitude of check points.
There is no obligation to use the providers presented to you. simply presents the options from our network that we feel are most likely to meet your needs. If, however, you find that they are not a fit, please let us know so that we can find options suited to you.
Non-medical, or non-skilled, home care includes a variety of services. Examples are assistance with meal preparation, medication prompting, light housekeeping, and companionship. It also includes more involved services like help with bathing, dressing, and ambulating. Services can include transportation to medical appointments, grocery shopping and errands.
Your privacy is of utmost importance to us. The information you share with is not communicated to your employer. To review our privacy policy, please visit

To get started choose one of the following options: call 855-781-1303 ext. 3, go to, or email Senior Care Advisors are available from 9:00 a.m. to 6:00 p.m. ET.