Employee Assistance Program (EAP) Resources for Managers
EAP counselors are available by phone for unlimited telephonic consultations to coach managers on ways to guide staff to the EAP; handle employee conflict and productivity issues; stabilize and minimize disruption following a critical incident; and other behavior affecting the organizational unit. Consultations are also available to assist managers with dealing with unhealthy relationships with other managers, administration, or supervisors.
Call 1-888-503-2380 and ask for management assistance or visit the website.
Employee and Supervisory Training
Employee trainings are sometimes implemented as a result of a management consultation. Training programs are available on a variety of topics. Managers should consult with their School or Center HR Director before arranging a training.
Critical Incident Management
The Health Advocate EAP provides easily accessible informational resources on:
- Suicide Prevention
- Helping a Coworker Through a Loss
- How to Help When You Don't Know What to Say
- Coping with a Critical Incident
- Days and Weeks after a Robbery
- Crisis Response
EAP counselors also provide customized group programs at the work site following a traumatic experience for the organizational unit, such as the death of a colleague. For these services, call 1-888-503-2380 and request support.
EAP Services
Additional EAP services include:
- Digital group support: Attend anonymous group support sessions on a variety of topics.
- Mental Health Navigator: Complete the short survey and receive personalized guidance to access support and resources.
- Manager Resources: Connect 1:1 with a counselor to discuss workplace concerns or support needs.
- Real-time scheduling: Schedule care directly with a counselor using the EAP web portal.
- Self-guided digital therapy: Strengthen your mental health and well-being at your own pace.
Confidentiality is of paramount importance for every member of the Penn community seeking assistance or information, whether a call is made before, during, or after an event that calls for support. This is why faculty, staff and postdocs have direct access to EAP services.