Interpersonal Effectiveness & Relationship Management


Interpersonal Effectiveness & Relationship Management is defined as the knowledge, skills, abilities, and other attributes necessary to effectively build and manage relationships that provide quality customer service, support the organization’s strategic goals, and minimize conflict. HR professionals who demonstrate competency in this domain listen actively to the ideas and concerns of others, communicate information across various levels of the organization clearly and concisely, work effectively as members of a team, and participate actively in the development and implementation of solutions that provide the best possible outcome for all parties.


  • Communication 
  • Customer Interaction 
  • Facilitation Skills 
  • Negotiation 
  • Professional Integrity 
  • Conflict Management 
  • Delivering Messages 
  • Influence 
  • Networking 
  • Self-awareness 
  • Credibility 
  • Exchanging Organizational Information 
  • Listening 
  • Personal Integrity 
  • Teamwork and Collaboration 

Key Behaviors

  • Honors commitments and takes responsibility for one's own actions.
  • Demonstrates trustworthiness, consistency, integrity, and honesty in all interactions.
  • Grows one's network by building and maintaining relationships with others through ongoing communication, sharing knowledge, solving problems, and participating in events.
  • Ensures open and honest communication through all levels of the organization, sharing information as appropriate, and providing opportunities for feedback.
  • Demonstrates an understanding of the contexts and positions of all parties, mining conflicts for opportunities to increase the likelihood of positive outcomes.
  • Demonstrates an understanding of the communication needs and interests of various audiences by tailoring messaging accordingly.
  • Provides quality customer service to stakeholders within and outside of the organization.
  • Actively participates as a team member, encouraging collaboration amongst participants.
  • Adheres to the highest of ethical standards, taking immediate action when aware of violations of policies and/or standards.
  • Works to create and maintain a network of contacts within HR, the larger organization, and externally.
  • Engages in active listening and demonstrates an openness to ideas and opinions.
  • Maintains confidentiality.