Human Resources Special Winter Vacation Hours

News from December 3, 2019

Human Resources will be closed Wednesday, December 25, 2019 through Wednesday, January 1, 2020 for Penn’s Special Winter Vacation. However, during the break, many of our resources will still be available to University faculty and staff. Please note that these services may be closed, limited, or operating on modified schedules on December 24 and 25, and January 1, 2020. See the schedule below for details.

Resource

Contact Information

Services

Holiday Schedule

Employee Solution Center

215-898-7372
hcmsolutioncenter@upenn.edu
www.solutioncenter.upenn.edu

A comprehensive call center with answers to your HR and Payroll related questions

December 25-January 1: closed

Benefits Solution Center

1-866-799-2329
www.hr.upenn.edu/benefits

For questions about Penn's health and life insurance benefits, and FSAs

December 24 and 25: benefits offices closed;
call center hours: 8 am-10 pm EST

January 1: benefits offices closed;
call center hours: 8 am-10 pm EST

Retirement Call Center

1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement

Penn's retirement plans

December 24: open 8 am-3 pm EST
December 25: closed

December 31: open 8 am-3 pm EST
January 1: closed

Staff and Labor Relations

215-898-6093
www.hr.upenn.edu/workplace-issues

Emergency employee and labor relations issues

December 25: closed
January 1: closed
(Voicemails checked daily December 26-29)

Employee Assistance Program

1-866-799-2329
www.hr.upenn.edu/eap

Personal and professional life issues

Available 24 hours a day, 7 days a week

Health Advocate

1-866-799-2329
www.healthadvocate.com/upenn

Free and confidential help with navigating healthcare benefits and services

December 24 and 25: closed
January 1: closed
Available 24 hours a day, 7 days a week

Care.com Backup Care

1-855-781-1303
penn.care.com

Temporary in-home dependent child and adult care services to help you manage your professional responsibilities

Please register and schedule care in advance.

Care services are available 24 hours a day, 7 days a week.

Onboard@ Penn

215-898-7372
https://www.solutioncenter.upenn.edu/home/onboard

 

A walk-in center that provides onboarding services for new hires and current Penn faculty and staff

December 25-January 1: Closed

StayWell Helpline

1-855-428-6324
penn.staywell.com

Penn’s Be in the Know call center.

December 24: 8 am-12 pm CST
December 25: closed
December 31: 8 am-12 pm CST
January 1: closed

Have a safe and wonderful winter vacation!