How to Use Penn's Tuition Benefit Management System

• Log on to the Online Tuition Management System and click on Tuition Benefits for My Dependent from the menu on the left. 
• Click on Add New Dependent to add in your child’s name, birthdate, and Penn ID. If your child is in the system without their Penn ID, click on edit dependent and add in their Penn ID number. 
• Choose Request Payment and follow the instructions to apply.
• In order for a request to be reviewed, your dependent’s educational program must post the charges. If the charges haven’t been posted by the educational program, your request remains pending until the tuition system detects the charges.
• Once your request is processed, a payment is made to your dependent’s Penn student account Monday through Friday.
  
  

• Log on to the Online Tuition Management System and click on Tuition Benefits for My Dependent and apply for the tuition benefit for that term.
• Submit a copy of the bill that includes the line-item cost of attendance at that school to TuitionBenefitItemizedBill@hr.upenn.edu.
• Once our office receives a copy of your tuition bill, the status of your request should change from Pending to Approved within seven business days. If it’s still listed as Pending after that, please contact the Tuition Benefit Office. 
• You can check the status of your request in the Online Tuition Management System by going to Tuition benefits for my dependents. Click view/manage next to your dependent’s name and review the details in their Benefits History box.  Once your request is approved, a check is issued within three business days of the approval date listed in the online system and sent directly to the school with your child’s name and school identification number. 
  
  

• To confirm that Penn will be sending payment, print the Confirmation of Benefit Statement and send it to the school.
• Log in to the Online Tuition Management System and review the Benefit History box in your dependent’s account.
• Click on Confirmation Statement at the end of the row for the semester in question (or the link will state View Payment Status if your request has already been approved). Scroll down the page for the link to the statement. From there, you can print it and then fax or mail it to the school.
• If you have trouble printing the statement directly from within the management system, you can save the letter to your device and print from the saved copy.

Pending: Your request has not yet been approved. If your request is pending for more than seven business days from the date you sent us your tuition bill, please email us at tuition@hr.upenn.edu to check if have received your bill.

Approved: We have received a copy of your tuition bill and have approved payment. A check is generally sent out within three business days after the date of approval. Because we can’t show the exact date that a check was sent out from within the online tuition management system, it’s a good idea to follow up with your dependent’s school two to three weeks after the date of approval to confirm that they’ve received payment.

Canceled: The request has been canceled, either by you or by our office. A canceled term doesn’t count against your dependent’s total allotted terms. Contact the Tuition Administrator at HRTuitionBenefitsFax@upenn.edu if have questions about the reason for cancellation.