Contact Information for Health and Welfare Plans

Plan and AdministratorGroup/Policy#Contact InformationOther Information
The Penn Benefits Center
N/A

1-888-PENN-BEN (1-888-736-6236)

www.pennbenefits.upenn.edu

Call for general benefit questions, life event changes (within 30 days), and claims adjudication.

Medical

PennCare/Personal Choice PPO

10041473

1-800-ASK-BLUE (1-800-275-2583)

www.ibx.com

http://pennhealth.com/penncareppo/index.html

For inpatient admission (except for maternity or emergency admissions), precertification is required. Call 215-241-2990 or 1-800-275-2573.

Aetna Choice POS II811778

1-888-302-8742

859-455-8650 (fax)

www.aetna.com

For an emergency out of area, go to the nearest hospital. Hospital must call 1-888-632-3862.

Keystone/AmeriHealth HMO

10049781

1-800-ASK-BLUE (1-800-275-2583)

www.ibx.com

Call both Primary Care Physician (PCP) and HMO within 48 hours of emergency care. For an emergency out of area, go to the nearest hospital. Hospital must call 1-800-ASK-BLUE (1-800-275-2583). Sick Care out of area: 1-800-810-BLUE.

Aetna High Deductible Health Plan with Health Savings Account811778

1-888-302-8742

859-455-8650 (fax)

www.aetna.com

For an emergency out of area, go to the nearest hospital. Hospital must call 1-888-632-3862.

Penn Behavioral Health

N/A

1-888-321-5533 (main)

1-888-321-4433 (EAP)

www.pennbehavioralhealth.org

Behavioral Health benefits for PennCare/Personal Choice PPO and Aetna Choice POS II plans.

Prescription Drug
CVS/caremark

RX1580
RX Bin: 004336
RXPCP: ADV

1-844-833-6390

www.caremark.com

 
Dental

Penn Dental Plan

N/A

215-898-PDFP (7337)

Locations: Berwyn, Locust Walk, and University City

www.mypenndentist.org

After hours, call any network office for instructions on how to reach the doctor on call. Or, call the emergency answering service at 215-952-8029. For emergency treatment outside a 100-mile radius of any office, use any dentist.

MetLife300187

1-800-942-0854

www.metlife.com/dental

Contact your family dentist for emergencies.
Vision

Davis Vision

10054917

1-800-ASK-BLUE (1-800-275-2583)

1-888-393-2583 (claims/benefit questions)

www.ibx.com

IBC vision plan administered by Davis Vision.

VSP Plan30031862

1-800-877-7195

www.vsp.com

 
Pre-Tax Expense Accounts

ADP FSA Services

N/A

1-888-PENN-BEN (1-888-736-6236), option 3

www.pennbenefits.upenn.edu

 
Employee Assistance Program (EAP) and Healthcare Advocacy

Health Advocate

N/A

1-866-799-2329
www.healthadvocate.com/upenn

eapinfo@healthadvocate.com 

The EAP provides confidential access to a counselor to help with personal, family and work issues.  Professional Health Advocates help resolve general healthcare questions (e.g., billing concerns, covered services, locating treatment facilities, etc.)