Contact Information for Health and Welfare Plans

Plan and AdministratorGroup/Policy#Contact InformationOther Information
The Penn Benefits Center
N/A

1-888-PENN-BEN (1-888-736-6236)

www.pennbenefits.upenn.edu

Call for general benefit questions, life event changes (within 30 days), and claims adjudication.

Medical

PennCare/Personal Choice PPO

10041473

1-800-ASK-BLUE (1-800-275-2583)

www.ibx.com

http://pennhealth.com/penncareppo/index.html

For inpatient admission (except for maternity or emergency admissions), precertification is required. Call 215-241-2990 or 1-800-275-2573.

Aetna Choice POS II811778

1-888-302-8742

859-455-8650 (fax)

www.aetna.com

For an emergency out of area, go to the nearest hospital. Hospital must call 1-888-632-3862.

Keystone/AmeriHealth HMO

10049781

1-800-ASK-BLUE (1-800-275-2583)

www.ibx.com

Call both Primary Care Physician (PCP) and HMO within 48 hours of emergency care. For an emergency out of area, go to the nearest hospital. Hospital must call 1-800-ASK-BLUE (1-800-275-2583). Sick Care out of area: 1-800-810-BLUE.

Aetna High Deductible Health Plan with Health Savings Account811778

1-888-302-8742

859-455-8650 (fax)

www.aetna.com

For an emergency out of area, go to the nearest hospital. Hospital must call 1-888-632-3862.

Penn Behavioral Health

N/A

1-888-321-5533 (main)

1-888-321-4433 (EAP)

www.pennbehavioralhealth.org

Behavioral Health benefits for PennCare/Personal Choice PPO and Aetna Choice POS II plans.

Prescription Drug
CVS/caremark

RX1580
RX Bin: 004336
RXPCP: ADV

1-844-833-6390

www.caremark.com

 
Dental

Penn Dental Plan

N/A

215-898-PDFP (7337)

Locations: Bryn Mawr, Locust Walk, and University City

www.mypenndentist.org

After hours, call any network office for instructions on how to reach the doctor on call. Or, call the emergency answering service at 215-952-8029. For emergency treatment outside a 100-mile radius of any office, use any dentist.

MetLife300187

1-800-942-0854

www.metlife.com/dental

Contact your family dentist for emergencies.
Vision

Davis Vision

10054917

1-800-ASK-BLUE (1-800-275-2583)

1-888-393-2583 (claims/benefit questions)

www.ibx.com

IBC vision plan administered by Davis Vision.

VSP Plan30031862

1-800-877-7195

www.vsp.com

 
Pre-Tax Expense Accounts

ADP FSA Services

N/A

1-888-PENN-BEN (1-888-736-6236), option 3

www.pennbenefits.upenn.edu

 
Employee Assistance Program (EAP) and Healthcare Advocacy

Health Advocate

N/A

1-866-799-2329
www.healthadvocate.com/upenn

eapinfo@healthadvocate.com 

The EAP provides confidential access to a counselor to help with personal, family and work issues.  Professional Health Advocates help resolve general healthcare questions (e.g., billing concerns, covered services, locating treatment facilities, etc.)