Contact Information for Health and Welfare Plans
| Plan and Administrator | Group/Policy# | Contact Information | Other Information |
|---|---|---|---|
| Benefits Solution Center at Health Advocate | N/A | 1-866-799-2329 | Call for general benefit questions, life event changes (within 30 days), and claims adjudication. |
| Medical | |||
PennCare/Personal Choice PPO | 10041473 | 1-800-ASK-BLUE (1-800-275-2583) | For inpatient admission (except for maternity or emergency admissions), precertification is required. Call 215-241-2990 or 1-800-275-2573. |
| Aetna Choice POS II | 811778 | 1-888-302-8742 859-455-8650 (fax) | For an emergency out of area, go to the nearest hospital. Hospital must call 1-888-632-3862. |
Keystone/AmeriHealth HMO | 10049781 | 1-800-ASK-BLUE (1-800-275-2583) | Call both Primary Care Physician (PCP) and HMO within 48 hours of emergency care. For an emergency out of area, go to the nearest hospital. Hospital must call 1-800-ASK-BLUE (1-800-275-2583). Sick Care out of area: 1-800-810-BLUE. |
| Aetna High Deductible Health Plan with Health Savings Account | 811778 | 1-888-302-8742 859-455-8650 (fax) | For an emergency out of area, go to the nearest hospital. Hospital must call 1-888-632-3862. |
Quest Behavioral Health | N/A | 1-800-364-6352
https://www.questbh.com/university-of-pennsylvania-employee-benefits/ | Behavioral Health benefits for PennCare/Personal Choice PPO. |
| Prescription Drug | |||
| CVS/caremark | RX1580 | 1-844-833-6390 | |
| Dental | |||
Penn Dental Plan | N/A | 215-898-PDFP (7337) | After hours, call any network office for instructions on how to reach the doctor on call. Or, call the emergency answering service at 215-952-8029. For emergency treatment outside a 100-mile radius of any office, use any dentist. |
| MetLife | 300187 | 1-800-942-0854 | Contact your family dentist for emergencies. |
| Vision | |||
Davis Vision | 10054917 | 1-800-ASK-BLUE (1-800-275-2583) 1-888-393-2583 (claims/benefit questions) | IBC vision plan administered by Davis Vision. |
| VSP Plan | 30031862 | 1-800-877-7195 | |
| Pre-Tax Expense Accounts | |||
FSA/HSA accounts Wageworks | N/A | 1-877-924-3967 | |
| Employee Assistance Program (EAP) and Healthcare Advocacy | |||
Health Advocate | N/A | 1-866-799-2329 | The EAP provides confidential access to a counselor to help with personal, family and work issues. Professional Health Advocates help resolve general healthcare questions (e.g., billing concerns, covered services, locating treatment facilities, etc.) |